As all modems are the property of Dunn Vision Telecom, they do not require a warranty. If you are having issues with your modem, please contact us by chat or phone 1-800-828-9497.
In some cases, because of your credit rating or usage charges, we may require a refundable security (or safety) deposit. This may happen at any time during the term of your service agreement. We will give you the reason why we’re asking for a deposit. When the conditions justifying the security deposit no longer apply (typically when you make six monthly bill payments in a row, in full and on time), we will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days. Security deposits are explained in section 44 of the Wireless Terms of Service and conditions, which is your agreement with Dunn Vision Telecom.
If you’ve lost your Dunn Vision Telecom equipment or it has become damaged and can no longer be used, you can order a replacement:
- Online
- By phone: 1-800-828-9497
How to cancel a service
You can contact us by phone 1-800-828-9497 or by chat to cancel your Dunn Vision Telecom service after it’s been activated.
Please have your order confirmation number or User ID handy to accelerate service.
Returns policy
If you’re not 100% satisfied with your service or equipment, we’ll give you a full refund if you return it with your original sales receipt within 30 days of delivery.
Some restrictions apply.
To return a modem or accessory please ship to the following address:
Dunn Vision Telecom
1315 Pickering Parkway, Suite 300
Pickering, ON L1V 7G5
- Canada Post shipments: drop off the package at any Canada Post outlet.
- Purolator shipments: call 1 888 SHIP-123 to arrange for Purolator pick-up or to find the nearest drop-off location.
At Dunn Vision, we want to be sure you are happy with your service. If you are not completely satisfied, you may exchange or return your equipment if you meet the following conditions:
1) You return the equipment within 15 days of your commitment start date.
2) The equipment is in “like new” condition with all original packaging, manuals and accessories included.
3) You have not used the equipment excessively, in violation of our Responsible Use of Dunn Vision Telecom Services Policy.
You are responsible for all service charges incurred prior to returning the device.
If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date.
