How to Update Payment Method

1. Sign into your My Account area.
   • If you’re experiencing difficulties signing in, you can recover your username or password.
   • Don’t have an account? Sign up for one of our Nexus Plans and log into your account.
2. Select Payment Methods.
3. Select the payment method in the dropdown menu, and then enter your new payment information in the fields provided.
4. Click Update Payment Method.

Pre-Authorized Credit Card

You must update your credit card information at least 1 business day before the date your credit card is to be charged, as indicated on your bill. If you’re setting up pre-authorized payments for the first time, the automated credit card payment will not be effective until your next billing cycle. To avoid missing a payment, you may want to arrange for a one-time payment of your current balance.

Pre-Authorized Debit

If you process the change in the My Account area, the information must be updated 1 business day before the payment due date indicated on your bill. However, if you mail in your request, a pre-authorized chequing change can take up to 6 weeks to process. If you’re setting up pre-authorized payments for the first time, the automated payment may not be effective until your next billing cycle. To avoid missing a payment, you may want to arrange for a one-time payment of your current balance.

When mailing in your request for a change to your pre-authorized chequing method, only cheques and direct deposit forms from Canadian financial institutions are accepted.

You can avoid the requirement for a cheque or direct deposit form altogether by making your pre-authorized chequing change online through the My Account area.