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If you’re an internet customer who recently combined your services into a single bill and you see a Balance Transfer charge on your bill, it means your account number has changed. To confirm that your account number has changed, make sure that you compare your new bill’s account number with your previous bill.

Note: If you use online banking or have pre-authorized payments set up, make sure that you update your payment information with the new account number so that your payments are applied to the correct account. For a recap on ways to pay us, have a look at our payment method FAQs.

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